Regular gifts help to fund vital work across the UK, from support services for those most in need, to innovative research. The Trust is committed to funding long term research and are grateful to all of our supporters.
Our supporters who donate by Direct Debit provide a steady income, which enables us to continue to work towards access to medicines and moving drugs through clinical trials to the availability on the NHS.
We will be talking to supporters about the new SRC led by Dr Welch into Pseudomonas. We have featured our ongoing research into this infection since 2014 and the ongoing financial support we have received has helped us in the battle against Pseudomonas.
To find out more about this, please visit our research announcement page for further details: cysticfibrosis.org.uk/news/new-src-funding-announced
Yes, we work with a professional telephone fundraising agency called Ethicall, who call on our behalf. Using an agency allows us to contact thousands of our supporters in a short space of time at a low cost, which makes this a very cost-effective way of fundraising.
We take the utmost care to make sure all our agency fundraisers are trained to be as knowledgeable as possible and understand the work that we do.
We also go to great lengths to ensure that the fundraisers are professional ambassadors for the Cystic Fibrosis Trust. We are proud of the quality of their calls, and the enthusiasm they demonstrate for the cause.
Please note that Ethicall’s number is 0117 244 3493, so this will come up if you get a call from them.
Yes, our professional fundraisers are paid a wage to fundraise on our behalf. They are always paid a set hourly rate, and do not work on a commission model. Ethicall do this to ensure that the telephone fundraisers are motivated by our cause and not by the monetary incentives.
We are hoping to raise over £33,363 through our telephone fundraising in the next four years.
If you don't wish to be called or you have other questions or comments about our telephone appeal you can email our Supporter Care team or call 020 3795 2177.
All of our fundraisers fully understand the importance of not being too pushy on the telephone. If a donor says they are too busy to talk, the fundraiser will immediately end the call or arrange a more convenient time to call back. They will also note if you do not want to be contacted in a telephone appeal again in the future.
We aim to ensure that all our calls are positive experiences for our supporters. However, if you do have a complaint you can email us at firstname.lastname@example.org or write to us at:
Cystic Fibrosis Trust,
Giving by Direct Debit is the most effective way of donating regularly and requires supporters to provide us with the same bank details that can be found on a cheque (sort code and account number). These details can only be used to pay money into your account, or to set up a Direct Debit, which can only be done by authorised organisations.
If you set up a Direct Debit with us, you will receive written confirmation which will include a copy of the Direct Debit Guarantee and our contact details. You will then get a ten working day cooling off period to cancel your Direct Debit, or you can cancel your Direct Debit with us at a later date by contacting our Supporter Care Team.
All information is handled in accordance with the Data Protection Act.
We call existing contacts of the Cystic Fibrosis Trust, based on their previous supporter relationship with us.
You may be called if you:
- have an existing regular gift
- gave regularly to us in the past
- have given to an appeal or raffle in the past
- have carried out fundraising for us
- have campaigned for us
Our fundraisers are trained to end the call immediately if it becomes apparent that the person they are calling is going through a difficult time, or if they are not happy to continue with the call.
If you have cystic fibrosis or a close connection to cystic fibrosis and you want support please contact our Helpline (see our opening times here) on 0300 373 1000 or by emailing email@example.com. Our fundraisers will direct people to the helpline and our website if they need support.